Complementary delivery on all orders at no extra cost across Thailand.

Most orders arrive within 1-3 working days.

During holidays or particularly busy periods, delivery may take a little longer. If anything unexpected happens along the way, we'll always do our best to help.

We'll send you a tracking link as soon as your order leaves us, so you'll know exactly when to expect it.

No worries.

Our delivery partner will let you know your available options, whether that's arranging another delivery or collecting your parcel from a nearby pickup point.

Please double-check your delivery details before placing your order.

If you've spotted a mistake, get in touch as soon as possible. Once your order has been packed and dispatched, we may no longer be able to make changes.

We hope you love living with Rolliplop.

If something isn't quite right, we're here to help.

Simply email us at arthurandsol@gmail.com or via our Official Line ID @Rolliplop, and we'll guide you through the process.

You may return eligible items within 30 days of receiving them.

To be eligible for a return, items should be:

• Unused
• Unopened
• In their original packaging

Because our products are personal hygiene essentials, we can't accept returns of opened tissue products.

If your order arrives damaged, faulty, or isn't what you expected, we'll make it right.

Depending on the situation, we'll arrange a replacement, refund or another suitable solution as quickly as possible.

Your statutory rights remain unaffected.

Once your return arrives, we'll inspect it and let you know when your refund has been approved.

Approved refunds are returned to your original payment method, usually within 5–7 working days, although your bank may take a little longer to complete the process.

For unwanted items, original delivery charges aren't refundable. If the problem was our mistake, we'll of course refund any applicable delivery costs too.

If your item is faulty or damaged, we'll happily arrange an exchange.

If you've simply changed your mind and would like a different Rolliplop product, the easiest option is to place a new order once your refund has been processed.

Running out of toilet paper shouldn't be something you have to think about.

Your subscription renews automatically, and you can pause, skip or cancel it at any time through your account.

If an order has already been processed, any changes will apply to your next scheduled delivery.

If your parcel hasn't arrived, arrives damaged, or you simply have a question, we're always happy to help.

Email us at arthurandsol@gmail.com and we'll get back to you as soon as we can, usually within 1–2 working days.

We'd love every Rolliplop order to find its forever home.

If you do need to return something, we'll make the process as easy as possible. If you don't, even better! Fewer returns mean fewer journeys, which is a little kinder to the planet.